PROCESSING TIME
Please note that for bundles and frontal/closure it takes 1 business days to process.

For custom wigs it takes between 3 to 5 business days to process.

SHIPPING RATES & DELIVERY TIME
We use UPS express delivery services for all Canadian orders.
You should receive your hair the next business day after it has been shipped. Please note that we are not responsible for ups delays. Once package is dropped at ups facilities we are no longer responsible for delivery or lost item.

Flat rate of 25$ CAD shipping fees.

Free delivery services for orders over 250$ CAD.

We use UPS standard delivery services for US and International orders.
You should receive your hair within 3 to 5 business days after it has been shipped. Please note that we are not responsible for ups delays. Once package is dropped at ups facilities we are no longer responsible for delivery or lost item.

Flat rate of 25$ CAD shipping fees.

Free delivery services for orders over 250$ CAD.

IDENTITY VERIFICATION
For orders with a shipping address different than the billing address we reserve the right to refuse order or verify cardholder identity and it will require to fill out an authorization form. If the customer fail to do so or the documents do not seem valid a refund will be process within 48 hr.

RETURNS
Since we stand behind the quality of our products they do come with a 30 days warranty policy.

Please keep in mind that for a refund, returns must be unused in the state you received them and in the original packaging and proven defectives. Returns fees are at your own cost.

OUR WARRANTY DOES NOT COVER THE FOLLOWING:
– Defect from improper use/application of the product
– Defects from personal attempts to alter the product in any way from its original form
– Defects from improper care of the extensions (such as excessive use of heat)

For used products, if proven defective please email us at info@amalavirginhair.com we will try to accommodate you the best we can.

EXCHANGES
For exchanges items must be unused in the state you received them and in the original packaging. Returns & shipping fees are at your own cost.

DUTY AND CUSTOM FEES
Amala virgin hair is not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery. We do not refund shipping charges for orders returned.